This agreement applies as between you and Rise Gymnasium Ltd (“Rise Gym”, “we”, “us”, “our”) and you (“Member”, “you”, “your”). By joining, purchasing, or using a membership, you agree to be legally bound by these Terms & Conditions.

Membership Agreement
A binding contract is formed when:

• You complete your membership application (online or in person)
• You provide direct debit details
• We confirm acceptance of your membership

This agreement supersedes all previous versions.

Membership Types
We offer a range of memberships, including:

• Monthly Direct Debit memberships (1, 6 or 12 months)
• Prepaid memberships
• Discounted memberships (e.g. student, corporate, couples)

Key Conditions

• Memberships are personal and non-transferable
• Proof of eligibility must be provided for discounted memberships
• Failure to provide proof may result in reversion to the full rate

Couples’ Membership

• Treated as a joint pricing structure
• Cannot be partially upgraded/downgraded
• Both members must remain aligned on membership type
• One individual may cancel, but:
  • Minimum term must still be completed
  • Written notice must be submitted individually

Membership Fees & Payment

• Fees are confirmed at the point of joining
• Payments must be made on time via direct debit
• You are responsible for ensuring sufficient funds for Direct Debit collections

Important

• Cancelling your Direct Debit does not cancel your membership
• Access may be suspended if payments are missed
• Persistent non-payment may result in:
  • Termination
  • Debt recovery action (reasonable costs may apply)

Failed Payments

• Reattempt collection
• Request alternative payment
• Apply reasonable admin fees

Price Changes
Pricing may change due to improvements, including:

• New equipment or training zones
• Additional studios
• Extended opening hours
• Additional services/facilities

Your Rights

• You may cancel before it takes effect
• Standard minimum term conditions still apply

Cancellation Policy

• 1 full calendar month’s notice required
• Notice must be received on the 1st of the month to end that same month
• If received after the 1st, cancellation will apply the following month

Early Cancellation
Permitted with evidence for:

• Relocation (over 20 miles away)
• Medical incapacity (long-term)
• Redundancy

Important

• Cancellation is only valid once confirmed in writing
• Cancelling your Direct Debit alone is not sufficient

Cooling-Off Period

• 14-day cooling-off period applies from your start date
• Refund available (excluding joining fee) if:
  • No more than 3 visits have been used

Freezing Memberships

• Injury or illness
• Pregnancy
• Work travel
• Temporary relocation

Key Terms

• Requests must be submitted in writing
• Standard freeze period: 30 days
• Freeze fee: £10/month (unless exempt)

Complimentary Freezes

• Medical reasons
• Pregnancy (up to 9 months)
• Students (term-time, up to 6 months)
• Work-related travel

Notes

• Frozen time does not count toward minimum term
• No access is permitted during a freeze period

Use of Facilities

• Follow all House Rules
• Behave respectfully toward staff and other members

We reserve the right to

• Refuse entry
• Suspend or terminate membership for misconduct

Health & Safety

• You are medically fit to exercise
• You understand the risks involved

Personal Property

• Lockers are provided for convenience only
• Items are stored at your own risk
• We are not liable for loss unless due to negligence

Liability
Nothing excludes liability for:

• Death or injury caused by negligence
• Fraud or unlawful conduct

Data Protection

• UK GDPR
• Our Privacy Policy (available on our website)

Complaints/Queries

• Can be submitted in person or via email
• We aim to respond within 72 hours

Schedule 1 – Freeze Policy (Summary)

• Requests must be submitted by the 20th of the month
• Freeze applies from the following month
• Standard duration: 30 days
• Early return allowed (pro-rata fee applies)
• Freeze must be confirmed in writing
• Access during freeze is not permitted